FAQ

Can I exchange the products I received? At diyoutfit, we aim to provide you with quality products and service at all times. However, if you are unhappy with your purchase for any reason, return options are available. Please review our return policy for full details. Please note that exchanges cannot be processed if items are out of stock. All sale items are final sale, and refunds will not be issued unless the item is confirmed faulty.

Can I change the receiving address of my order? We strive to pack and ship orders as quickly as possible. If you need to update your shipping address, please contact our customer service immediately after placing your order and provide the new address. We can only modify address information before the order is packed and shipped, so please reach out to us promptly.

Can I cancel my order after placing it? We strive to pack and ship orders as quickly as possible. To request an order cancellation, email us at service@diyoutfit.com right away. We will do our best to fulfill your cancellation request, but we cannot guarantee cancellation will be successful.

What should I do if I receive a faulty item or incorrect size? If your item arrives damaged, defective or has manufacturing issues, please email our customer service team at service@diyoutfit.com with your order number and details about the problem. Our team will assist you accordingly. Please note that the company reserves the right to determine whether an item qualifies as faulty.

Sizes displayed on our website are converted to standard international sizing before listing. If the item you receive seems different from the size shown online, it is the correct size according to our sizing chart. We recommend trying it on first.

I have received a refund confirmation, but the funds have not appeared in my bank account. What should I do? Refunds typically reflect in your bank account within 5–10 working days. (Please note that refund processing times are determined by your card provider and beyond our control.)

How safe is my personal information? Our website uses Secure Sockets Layer (SSL) encryption to protect all personal information submitted during checkout. For more details about data protection, please read our Privacy Policy.